SHIPPING & RETURNS POLICY
Shipping Policy for Dilkash: We are delighted to offer free standard shipping on all orders. For international orders, a flat shipping fee of $25 will be applied at checkout. Our standard shipping method ensures reliable and timely delivery to your doorstep. Please note that shipping times may vary based on your location and the availability of the product. We strive to process and ship all orders promptly, usually within 1-2 business days. Should you require expedited shipping or have any special requests, kindly reach out to our customer support team, and we will be happy to assist you. Thank you for choosing Dilkash, and we hope you enjoy your shopping experience with us!
Dilkash 10-Day Refund Policy
At Dilkash, we value your satisfaction with our products. We have established a 10-day refund policy from the date of purchase to ensure that you have ample time to assess your purchase. Please read the following guidelines and conditions of our refund policy:
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Eligibility:
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Refunds are applicable only for regular-priced items and do not apply to sale items.
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The item must be returned within 10 days from the date of purchase.
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The item must be in its original condition and packaging, with all tags and labels attached.
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The item must not show any signs of wear, damage, alteration, or misuse.
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Refund Process:
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To initiate a refund, please contact our customer support team via email within the 10-day period from the date of purchase.
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Provide them with your order details, including the purchase date, item description, and any other relevant information.
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Return Shipping:
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The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping method to ensure the safe return of the item.
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Dilkash is not liable for any lost or damaged packages during the return shipping process.
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Refund Options:
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Once we receive the returned item and verify its condition, we will process the refund.
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Refunds will be issued to the original payment method used for the purchase.
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Please allow up to 10 business days for the refund to be reflected in your account.
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Non-Refundable Items:
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Sale items are not eligible for a refund. This includes items purchased during promotional events, clearance sales, or using discount codes.
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Additionally, items that do not meet the eligibility criteria mentioned in point 1 will not be refunded.
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Please note that this refund policy applies only to purchases made directly through Dilkash. If you made your purchase through an authorized retailer, please refer to their refund policy for further instructions.
We reserve the right to amend or modify this refund policy at our discretion. Any changes will be updated on our website, and the revised policy will apply to future purchases.
If you have any questions or need further clarification regarding our refund policy, please feel free to contact our customer support team.
Thank you for choosing Dilkash.